Knowledge Management Framework in a Technology Support Environment
نویسندگان
چکیده
Knowledge Management (KM) is the latest managerial buzzword for improving the work processes and creating value for a firm’s operations and development. Firms are showing tremendous interest in implementing KM processes and technologies, and are even beginning to adopt knowledge management as part of their overall business strategy. Thus, the major competitive advantage for a firm lies in the firm’s knowledge and therefore “knowledge management” has become a critical issue. This paper reviews the current knowledge management frameworks used in a global support environment and expose all the gaps that exists in theory and practice of knowledge management. In addition an alternative KM framework was proposed that could be used in a real world organization in order to enhance the frailties identified.
منابع مشابه
Organizational Learning and Knowledge Spillover in Innovation Networks: Agent-Based Approach (Extending SKIN Framework)
In knowledge-based economy, knowledge has a public good and non-rivalry nature. Firms build their own knowledge stock not only by means of internal R&D and collaboration with partners, but also by means of previously spilled over knowledge of other firms and public research laboratories (such as universities). Firms based on their absorptive capacity, and level of intra-industry and extra-indus...
متن کاملKnowledge Flows Automation and Designing a Knowledge Management Framework for Educational Organizations
One of an important factor in the success of organizations is the efficiency of knowledge flow. The knowledge flow is a comprehensive concept and in recent studies of organizational analysis broadly considered in the areas of strategic management, organizational analysis and economics. In this paper, we consider knowledge flows from an Information Technology (IT) viewpoint. We usually have tw...
متن کاملInterfirm Alliance Interactions and knowledge Learning: A Conceptual Research Model
Alliance raises many knowledge transfer and interfirm learning issues that have implications for how the alliance partners manage their cooperative learning activities in the alliance system. Many of these implications are grounded in the assumption that partners in the alliances have routines for transferring knowledge, learning, gaining management efficiencies. Thus organisations can support ...
متن کاملارائه چارچوبی برای سیستم مدیریت دانش در محیط رایانش ابری و وب 2.0
Today, data, information and knowledge are very important assets for the Organizations and the effective management of knowledge is considered a way to gain and sustain a competitive advantage in a highly dynamic environment of the organizations. With the growth of information and communication technologies, cloud computing and Web 2.0, as new Phenomena, recommend helpful solutions in the field...
متن کاملA review of methods for resource allocation and operational framework in cloud computing
The issue of management and allocation of resources in cloud computing environments, according to the breadth of scale and modern technology implementation, is a complicated issue. Issues such as: the heterogeneity of resources, resource dependencies to each other, the dynamics of the environment, virtualization, workload diversity as well as a wide range of management objectives of cloud servi...
متن کامل